Privacy Policy

Privacy Policy

Last Updated: 3 February 2025

The Queen's English Limited ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal data when you use our website [Your Website URL] ("Site") and our services, including live tutoring and software for schools ("Services"). This policy also explains your rights regarding your personal data.

By using our Site and Services, you consent to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal data:

A. Personal Identification Information

• Name

• Email address

• Phone number

• Mailing address

B. Account Information

• Username and password

• Payment details (if applicable)

• Data related to your use of our Services (e.g., activity logs, courses enrolled in)

C. Student Information

If you are a parent or guardian of a student, or if you are an educational institution using our Services, we may collect personal data about students, such as:

• Student’s name

• Age/Date of birth

• Academic progress and performance data

D. Usage Data

We collect data about how you interact with our Site and Services, including:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on our Site

E. Cookies

We use cookies to improve your user experience on our Site. Cookies are small text files stored on your device that help us remember your preferences and track how you use our Services. You can manage or disable cookies through your browser settings.

2. How We Use Your Information

We use the personal data we collect for the following purposes:

• To provide and manage our Services, including live tutoring sessions and educational software.

• To process payments for our Services (if applicable).

• To communicate with you about your account, including sending important notices and updates.

• To personalize your experience with our Services and content.

• To improve our Site and Services based on usage patterns.

• To comply with legal obligations, including those under the General Data Protection Regulation (GDPR) and other applicable laws.

• To send you marketing communications, if you have opted in to receive them.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with the following:

• Service Providers: We may share data with third-party service providers who help us operate our Site and Services (e.g., payment processors, cloud hosting providers, etc.), but they are only permitted to use your information as necessary to perform their services.

• Legal Requirements: We may disclose your information to comply with legal obligations, enforce our terms of service, or protect our rights or the rights of others.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.

4. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

If you are a registered user, we will retain your information for as long as your account is active or as long as needed to provide you with our Services.

5. International Data Transfers

As a company based in the UK and serving customers globally, your personal data may be transferred to, stored, and processed in countries outside the UK, including India and other jurisdictions. We take steps to ensure that any data transferred internationally is protected in accordance with applicable data protection laws, including the GDPR.

6. Your Rights

Under UK data protection laws, including the GDPR, you have certain rights regarding your personal data, including:

• Access: You can request access to the personal data we hold about you.

• Correction: You can request that we correct any inaccurate or incomplete personal data.

• Deletion: You can request that we delete your personal data in certain circumstances.

• Restriction: You can request that we restrict the processing of your personal data.

• Objection: You can object to the processing of your personal data for direct marketing or other purposes.

• Data Portability: You can request a copy of your personal data in a machine-readable format.

If you wish to exercise any of these rights, please contact us using the details provided below.

7. Security of Your Information

We take the security of your personal data seriously and implement reasonable measures to protect it from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

8. Third-Party Links

Our Site and Services may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our Services are not intended for children under the age of 13 (or under the age of 16 in the EU). We do not knowingly collect personal data from children. If you believe we have collected personal data from a child under the applicable age, please contact us, and we will take appropriate action to delete the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the "Last Updated" date at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Queen's English Limited
Email: jamie@theenglishquest.com
Phone: +44 7851 710408
Address: Ye Olde Hundred, 69 Church Way, North Shields, NE29 0AE, UK

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